Privacy Policy

Avista Wine Imports (“Avista,” “we,” “us,” or “our”) is a U.S.-based wine importer specializing in boutique Chilean wines. We operate primarily in Florida and Connecticut, serving restaurants, wine bars, retailers, and distributors.

Business address: 1385 Coral Way, Miami, FL 33145
Email: hello@avistawines.com
Phone / WhatsApp: +1 786 329 2941

We collect information you provide directly to us, including:

• Contact information: name, business name, email address, phone number, and mailing address.
• Business information: type of establishment, purchasing interests, and distribution area.
• Communication records: emails, SMS messages, WhatsApp conversations, and call logs exchanged with our team.
• Website usage data: pages visited, time spent on site, referring URLs, and device/browser information (collected automatically via standard web analytics).

We use the information we collect for the following purposes:

• To respond to your inquiries and follow up on business conversations.
• To send you information about our wine portfolio, pricing, and availability.
• To schedule tastings, meetings, and product presentations.
• To send SMS or WhatsApp messages related to our ongoing business relationship.
• To log and track communications in our CRM for operational and service quality purposes.
• To comply with legal obligations and resolve disputes.

• Consent: When you submit our contact form or provide your phone number, you consent to receive communications from us.
• Legitimate interests: To manage our business relationships with restaurants, retailers, and distributors.
• Legal obligation: To comply with applicable laws and regulations.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: Technology platforms including CRMs, email providers, and telephony/SMS providers. These parties are contractually bound to protect your data.
• Legal authorities: When required by law, court order, or government regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, and comply with legal obligations. Communication records are generally retained for up to 3 years from the last interaction.

If you request deletion of your data, we will comply within 30 days, except where retention is required by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Opt-out: Withdraw consent for SMS or email communications at any time.
• Portability: Request your data in a portable format.

To exercise any of these rights, contact us at hello@avistawines.com.

Our website uses standard analytics tools to understand how visitors interact with our content. This may include cookies or similar tracking technologies. The data collected is aggregated and does not personally identify individual visitors.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes using reputable, SOC 2-compliant software providers and restricting access to personal data to authorized personnel only.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our services are intended for business professionals and are not directed to individuals under 21 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.